This Week’s Work #4: Tech Support Edition
Things have been breaking around here lately. First, my iMac started having problems which eventually lead to it being taken in for service at Mac Superstore. Turned out the computer had a bad video card and thanks to the helpful service department at Mac Superstore, it was repaired under a special extended warranty Apple is offering for this particular model of iMac (the computer is no longer covered by Apple Care).
Then, Jen’s desktop monitor started giving her trouble. I spent several hours one evening troubleshooting it to try and figure out the source of the problem. She’s using a MacBook Air connected to external KVM. At first, I thought it was just some loose cables. But I eventually determined that not only was her monitor dying, a USB hub she was using had also stopped working. In search of at least a temporary solution, I wrangled up an old 19″ monitor from the shed and then I dug through my collection of various computer parts and cables until I found another USB hub. I originally acquired the hub back in 1999 when I bought my first-ever Mac. These old peripherals have (mostly) solved her computer problems but she will be getting a new monitor soon if for no other reason than she’s finding it difficult to play Diablo III on the current display.
It’s funny how these kinds of things can affect you. I was really down for a few days about the iMac once it started to go. Knowing it was outside the warranty period, I figured for sure it was gonna be an expensive repair. I had considered just selling it for parts and putting those earnings towards another computer. Which was a lousy thought as the iMac is only a little over two years old and I was hoping to get more time out of it. I’m glad I called Mac Superstore first! And while it was frustrating at times dealing with Jen’s computer issues, I always appreciate the opportunity to solve these types of puzzles. It gives me a chance to get a better understanding of how things work. Or at least, how they’re supposed to work.
Here’s some things I worked on over the last week:
- Shattered Soulstone 56 – Frozen Crickets: Audio editing and post production for this podcast, including mixing of vocal tracks, music beds and other elements.
- All Things Azeroth #380 – Shuffle Up and Deal: Audio editing and post production for this podcast, including mixing of vocal tracks, music beds and other elements.
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January 26, 2014